First Cognitive Playground on Systemic Articulation and Representation of Work
Sprache des Titels:
Intense collaboration is at the core of modern work processes. Successful collaboration in organizational work settings strongly depends on a shared understanding of the work process at hand, the interfaces among the involved people and their modes of cooperation. This understanding, however, must not be taken for granted. Diverse backgrounds, different levels of experience and lack of information lead to contingencies during operative work that need to be resolved. The Aeolion
workshop presents a set of methods and tools that support the articulation and reflection of perceived work practices as well as the creation and activation of aligned and improved modes of collaboration. Role-centric models of work processes are used throughout the methodological chain to support articulation, reflection and alignment of individual and collaborative work aspects. The tools supporting these methodological steps are technically integrated. They allow for seamless
transition between those steps and avoid the need for manual transformation of models. The workshop uses a practical scenario to present the different methodological steps and technical prototypes. Participants experience the Aeolion methods and tools starting from identifying the need for alignment within a work process over articulation and alignment of process knowledge to activation of new work routines via process execution support.