Gabriele Kotsis, Thomas Wacha, Christine Strauss,
"Collaborating with Newcomers ? An Empirical Usability Study on Zoom"
: International Conference on Cooperative Design, Visualization and Engineering, CDVE 2022: Cooperative Design, Visualization, and Engineering, Serie Lecture Notes in Computer Science (LNCS), Vol. 13492, Springer, Cham, Seite(n) 147?157, 9-2022, ISBN: 978-3-031-16537-5
Original Titel:
Collaborating with Newcomers ? An Empirical Usability Study on Zoom
Sprache des Titels:
Englisch
Original Buchtitel:
International Conference on Cooperative Design, Visualization and Engineering, CDVE 2022: Cooperative Design, Visualization, and Engineering
Original Kurzfassung:
During lock-downs and restrictions due to the COVID-19 pandemic many people and many companies were forced to use online-tools to connect and to communicate with each other while being in home office or in the workplace. Paving the way for collaboration, the initiation-phase is crucial as people from various environments need to valuate mutual dispositions, build up trust, and explore each other?s intentions and capabilities. The online version of such a phase calls for easy-to-use tools that allow even newcomers to concentrate on the true purpose of that phase. On the example of Zoom, which is a cloud-based solution for that need and which is a major player in this vast market, we perform a usability evaluation of the Zoom desktop-client guided by Nielsen?s heuristics. As a result, we propose a redesign of the feature join meeting, which we tested against the original one by inexperienced users to find out which of them better serves the user?s needs.
Forschungs-