Emre Zaim, Klaus Miesenberger,
"TokenAccess: Improving Accessibility of Automatic Teller Machines (ATMs) by Transferring the Interface and Interaction to Personal Accessible Devices"
, in K. Miesenberger, G. Kouroupetroglou: Computers Helping People with Special Needs, ICCHP 2018 Proceedings, Serie Lecture Notes in Computer Science (LNCS), Vol. LNCS, Nummer 10896, Springer, Seite(n) 335, 7-2018, ISBN: 978-3-319-94276-6
Original Titel:
TokenAccess: Improving Accessibility of Automatic Teller Machines (ATMs) by Transferring the Interface and Interaction to Personal Accessible Devices
Sprache des Titels:
Englisch
Original Buchtitel:
Computers Helping People with Special Needs, ICCHP 2018 Proceedings
Original Kurzfassung:
ATM interaction tends to be restrictive and prescriptive in the way
one can interact with. The hardware (screen, keyboard, slot) and most often also
the software interfaces are fixed and miss many layers of adaptability for diverse
groups of users including those with disabilities. All studies on accessibility and
usability underline the difficulty due to often contradictory requirements (what
helps one user makes it more complex for another user) making it very hard,
cost intensive and almost impossible to reach a satisfactory user experience.
Therefore, considerations are vital to investigate the feasibility of transferring
the interaction with ATMs as much as possible to a standard HCI and web based
system and to runs as much as possible of the interaction on a personal device,
which might connect ATs in a well-controlled and accessible environment. The
TokenAccess approach is a feasibility study of these considerations. It provides
a prototype of a technical infrastructure demonstrating the feasibility of such
approach by integrating steps of interaction into already existing services such
as e-banking, online check-in or eTicketing. The development of the prototype
was done using a user centered design approach involving disabled colleagues
and students at the Institute Integriert Studieren at the University of Linz as coresearchers
and evaluators. Heuristic Evaluation, Cognitive Walkthrough and
observation have been used in each step from requirements engineering towards
evaluation.
Forschungs-