Dagmar Auer, Stefan Hinterholzer, Jan Kubovy, Josef Küng,
"Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models"
, in Piazolo, Felix and Felderer, Michael: Novel Methods and Technologies for Enterprise Information Systems, Serie Lecture Notes in Information Systems and Organisation, Vol. 8, Springer International Publishing, Seite(n) 79-95, 7-2014, ISBN: 978-3-319-07054-4
Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models
Sprache des Titels:
Novel Methods and Technologies for Enterprise Information Systems
The portion of knowledge work is steadily increasing in todays working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG?the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.
Sprache der Kurzfassung:
Springer International Publishing
Lecture Notes in Information Systems and Organisation