Missing Cues: Understanding Communication Barriers in Multicultural Virtual Teams
Sprache des Vortragstitels:
Englisch
Original Tagungtitel:
Culture and Context
Sprache des Tagungstitel:
Englisch
Original Kurzfassung:
Multinational organizations increasingly draw on virtual multicultural
teams in an attempt to enhance flexibility across time and space and
tap the knowledge of people dispersed in different locations. However,
efficiency in such work teams may be hampered as individual
members lack information on each other’s work context. The study
draws on empirical data from a sample of 105 students participating in
a virtual multicultural team project at an Austrian and US-American
university. The authors show how a lack of shared understanding of
each other’s work context may inhibit communication effectiveness in
dispersed teams and bring about misunderstandings, false attributions
and conflict.
Forschungs-