Klaus Miesenberger, Bernhard Stöger,
"Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People"
, in Vollmar, R., Wagner, R.: Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany, Vol. 788, Österreichische Computer Gesellschaft, Seite(n) 457, 7-2000, ISBN: 3-85403-145-9
Original Titel:
Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People
Sprache des Titels:
Englisch
Original Buchtitel:
Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany
Original Kurzfassung:
This paper reports on research done during the BlindTrain project providing training in computer supporting telephone communication for blind and visually handicapped people. Changes in the field of professional telephone communication and consequences for traditional jobs for blind and visually handicapped people are discussed. Special attention will be given to accessibility of Customer-Relationship-Management-Systems (CRM) and call centre applications.