Yen Ting Helena Chiu, Dung Minh Nguyen, Katharina Hofer,
"Self-recovery after self-service technology failures: do motivations and self-efficacy matter?"
, in International Journal of Retail & Distribution Management, Vol. 51, Nummer 9/10, Seite(n) 1195-1212, 2023
Original Titel:
Self-recovery after self-service technology failures: do motivations and self-efficacy matter?
Sprache des Titels:
Englisch
Journal:
International Journal of Retail & Distribution Management