Christoph Teller, Herbert Kotzab, David Grant,
"The Cosumer Direct Services Revolution in Grocery Retailing: an exploratory investigation"
, in Managing Service Quality: An International Journal, Vol. 16, Nummer 1, Seite(n) 78-96, 2006, ISSN: 0960-4529
Original Titel:
The Cosumer Direct Services Revolution in Grocery Retailing: an exploratory investigation
Sprache des Titels:
Englisch
Journal:
Managing Service Quality: An International Journal