Rick Rabiser, Paul Grünbacher, Martin Lehofer,
"A Qualitative Study on User Guidance Capabilities in Product Configuration Tools"
: ASE 2012, Proceedings of the 27th IEEE/ACM International Conference on Automated Software Engineering, ACM, Seite(n) 110-119, 9-2012
A Qualitative Study on User Guidance Capabilities in Product Configuration Tools
Sprache des Titels:
ASE 2012, Proceedings of the 27th IEEE/ACM International Conference on Automated Software Engineering
Software systems are nowadays often configured by sales
people, domain experts, or even customers instead of engineers.
Configuration tools communicate the systems? variability
to these end users and provide guidance for selecting
and customizing the available features. However, even
if a configuration tool creates technically correct systems,
addressing the specific needs of business-oriented users remains
challenging. We analyze existing configuration tools
to identify key capabilities for guiding end users and discuss
these capabilities using the cognitive dimensions of notations
framework. We present an implementation of the capabilities
in our configuration tool DOPLER CW.We performed a
qualitative investigation on the usefulness of the tool?s capabilities
for user guidance in product configuration by involving
nine business-oriented experts of two industry partners
from the domain of industrial automation. We present key
results and derive general implications for tool developers.