Jan Kubovy, Verena Geist, F. Kossak,
"A Formal Description of the ITIL Change Management Process Using Abstract State Machines"
: Database and Expert Systems Applications ({DEXA}) Workshop, Seite(n) 65-69, 9-2012
Original Titel:
A Formal Description of the ITIL Change Management Process Using Abstract State Machines
Sprache des Titels:
Englisch
Original Buchtitel:
Database and Expert Systems Applications ({DEXA}) Workshop
Original Kurzfassung:
We suggest formalising Information Technology Infrastructure Library (ITIL) processes using the Business Process Model and Notation (BPMN) and the Abstract State Machine (ASM) method. We describe the benefits of our approach as well as the necessary prerequisites. We argue that such a formalisation will lead to a clearer understanding of the process and a reduction of ambiguity.