Kurt Matzler,
"Consequences of Customer Confusion in Online Hotel Booking"
, in Frew, A.J.: Information and Communication Technologies in Tourism 2005, Springer, Wien/New York, Seite(n) 306-317, 2005
Original Titel:
Consequences of Customer Confusion in Online Hotel Booking
Sprache des Titels:
Englisch
Original Buchtitel:
Information and Communication Technologies in Tourism 2005